Cancellation and Refund Policy.

At Midnay Tech Pvt. Ltd (Hereafter mentioned as “Midnay”), we strive to provide services that meet your expectations. However, if you are not satisfied, we offer a straightforward cancellation and refund process.

1. Cancellation Policy

Subscribers can cancel their subscription at any time. Upon cancellation, your account will remain active until the end of your current billing cycle.

2. Refund Eligibility

Refund requests must be submitted within 2 days of the subscription start date or the date of service purchase.

Refunds will only be considered under the following conditions:

Persistent technical issues that prevent you from using our service, despite our support team’s efforts to resolve the issue.

Cases where the service provided does not match the description or agreed-upon deliverables.

Refunds will not be granted for:

Requests made beyond the 2-day eligibility window.

Issues caused by factors outside of Midnay’s control, such as changes in personal circumstances, third-party hardware/software incompatibility, or user error.

Refunds are granted at Midnay’s sole discretion and may vary depending on the situation.

3. Requesting a Refund

To request a refund, email our customer support team at info@midnay.com with:

Your account details.

Subscription information or service invoice number.

A brief explanation of the issue leading to the refund request, along with any supporting documentation or screenshots.

4. Refund Processing

Once we receive and review your refund request, we will notify you via email about the approval or denial of your refund.

If approved: The refund will be processed within 7 business days and credited back to the original payment method used at the time of purchase.

If denied: We will provide a detailed explanation for the decision.

5. Policy Updates

Midnay reserves the right to update this policy at any time. Changes will take effect immediately upon being published on our website. By continuing to use our services, you agree to the updated terms.

6. Contact Us

For questions or concerns about this policy, contact us at info@midnay.com.